When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at
30-DAY SATISFACTION GUARANTEE
At Spencer's Pets Accessories we strive to deliver the highest quality, best performing and superior fitting products.
If you are unsatisfied with your purchase from Spencer's Pets Accessories you have thirty (30) days from the date of purchase to request a refund or replacement.
Spencer's Pets Accessories will offer the Customer one of the following options upon receipt and verification of returned product:
A replacement Product or exchange. In this case ,Spencer's Pets Accessories shall bear the cost of shipping of a replacement or exchanged Product to the Customer.
A refund for the original purchase price (minus original shipping & handling costs - if applicable at the time of purchase). Refunds can only be credited via to original payment method.
What items are returnable?
Returned Product must be in good physical condition (not physically broken or damaged) and with its original packaging.
What items are non-refundable?
Several types of goods are exempt from being returned including perishable goods, gift cards and downloadable software products.
Are there any charges for return?
There are no charges for return
If originally charged (majority of orders are shipped Free) Shipping and handling charges are not refundable unless Spencer's Pets Accessories determines that: (1) the Product is faulty from a manufacturing defect and through no fault of the customer or a third person.
How do I return?
Enter your order number and email address in the fields above and click start a Return
Follow the screen instructions and select the items you want to return
You will get a confirmation email with shipping guidelines
How soon will I get my refund, exchange or replacement?
Once your return is received and inspected, we will send you an email to notify you that we have received your return item. We will also notify you of the approval or rejection of your refund, exchange or replacement.
If you are approved for a refund, you refund will be processed and a credit will automatically be applied to the original method of payment within 10 business days.
If you are approved for an exchange or replacement, your new products will be dispatched within 2 business days, shipment racking details will be sent via email.